Introduction
This User Agreement (hereinafter referred to as the “Agreement”) establishes the rules of interaction between the website visitor and the cryptosha.top service. Before using the functionality of the platform, we strongly recommend carefully reviewing the terms of this document.
If the user does not agree with the contents of this Agreement, the cryptosha.top platform reserves the right to refuse exchange operations and terminate any further cooperation.
1. General Provisions
1.1. The cryptosha.top platform provides services for the conversion of cryptocurrency assets.
1.2. The use of the service is considered as confirmation of acceptance of the current terms of this Agreement, including AML/KYC policy provisions and the application of a risk-based approach (Risk-Based Approach).
2. Terms and Definitions
2.1. User, Client, Customer — any individual who confirms acceptance of the Executor’s rules and the terms of this Agreement.
2.2. Executor, exchange service cryptosha.top — a service for operations with digital assets available on the Internet at cryptosha.top.
2.3. Partner — a person involved in promoting the service and attracting clients within the affiliate program.
2.4. Order — electronic data submitted to the Executor confirming the Customer’s intention to perform an exchange and acceptance of the terms specified in the order, including consent to AML transaction verification.
2.5. Exchange rate — the established ratio between the value of digital assets at the time of the exchange.
2.6. Fiat money — traditional government-issued currencies (RUB, USD, EUR, etc.).
2.7. Cryptocurrency assets — types of digital assets (e.g., BTC, ETH, LTC).
3. Rights and Obligations of the Parties
3.1. The User agrees to:
- provide accurate information when filling out an order to ensure proper execution of the operation;
- understand that in case of incorrect data submission, any financial losses are borne by the user, and the Executor does not compensate damages;
- provide a valid email address to receive notifications regarding the order status and possible communication with the administration;
- not use the service for illegal purposes;
- comply with applicable laws and the provisions of this Agreement;
- comply with AML/KYC policy requirements, including possible KYC/SoF procedures and temporary suspension of transactions if Risk Score thresholds are exceeded;
- not interfere with the operation of the software or hardware components of the service, and provide accurate data required for fulfilling the agreement;
- carry out transfers from a verified bank card; if transfers from other details are detected, the Executor reserves the right to suspend the operation and request additional information about the sender.
3.2. The Executor agrees to:
- ensure the proper functioning of the service and execution of exchange operations;
- guarantee the protection of users’ personal data;
- provide informational and technical support throughout the entire process of using the service;
- provide information to law enforcement authorities only upon official request in accordance with applicable legislation;
- apply AML/KYC procedures, including transaction analysis, Risk Score assessment, and request additional information or documents when necessary.
4. Service Provision Procedure
4.1. The User independently selects exchange directions and operation parameters.
4.2. The execution of exchanges is carried out based on current conditions and rates available at the time of order creation, as well as considering AML transaction verification results.
5. Exchange Regulations
5.1. Order processing begins after the payment is received on the Executor’s accounts. If funds are not credited within 30 minutes, the order is automatically deleted.
5.2. If payment is made after 15 minutes, the user must notify support. In this case, the order may be recalculated at the current rate.
5.3. The standard processing time is from 10 to 180 minutes after receiving payment. The operation may be suspended for AML/KYC verification and Risk Score assessment.
5.4. In certain situations, processing time may be extended — the Executor informs the user about the reasons and approximate timeframe, including additional verification cases.
5.5. Exchange services are provided exclusively via cryptosha.top. Operations performed on third-party platforms resulting in losses are not the responsibility of the Executor.
5.6. If the cryptocurrency price changes by more than 0.1% between order creation and actual receipt of funds, the calculation is made at the rate at the time of receipt. If the change benefits the Executor, the previously set rate remains unchanged.
5.7. The status “Completed Order” is assigned after all funds are credited to the Client and all required AML/KYC procedures are completed.
5.8. After the transaction has started, cancellation and refund are not allowed, except in cases предусмотренных AML/KYC policy.
5.9. For Bitcoin operations, network confirmations may take a significant amount of time (up to several days), which is beyond the control of the service.
5.10. If the received amount significantly differs from the amount specified in the order, it is marked as “Erroneous” — the user must contact support to proceed.
5.11. Minor discrepancies may be automatically recalculated without notifying the client.
5.12. In case of incorrect details preventing completion, the order is marked as “Erroneous.” If correct details are not provided, the user may request a refund covering associated costs, subject to AML/KYC verification.
5.13. Erroneous orders are stored for no more than 60 days, after which they are deleted without refund unless otherwise required by AML/KYC results.
5.14. Payments made to outdated Executor details are at the Client’s risk — processing or refund is not guaranteed.
5.15. The Executor may split payouts into several transactions to prevent transfer blocking; all transactions may undergo AML verification.
5.16. Any changes to the order are possible only via the email provided during creation. If changes are sent after processing begins, responsibility lies with the User.
5.17. When exchanging using fiat, card verification is required by uploading a photo of the card with the order displayed, showing card number, cardholder name, and order number.
5.18. In case of force majeure (technical failures, military actions, natural disasters, strikes, cyberattacks, etc.), conditions may be temporarily modified.
5.19. Processing time is from 10 to 180 minutes after payment receipt, except in cases of AML/KYC suspension.
5.20. Payment must be made within 15 minutes after receiving details; otherwise, the order is deleted and payment is not accepted. In case of banking delays, the user must notify the exchange service.
5.21. If the user pays with fiat but does not notify and the order is deleted after expiration, the Executor does not compensate any financial losses.
5.22. Refund is possible only before the Executor begins payout. Once payout starts, refunds are not issued, and all associated costs are borne by the User, subject to AML/KYC requirements.
6. Limitation of Liability
6.1. The Executor is not responsible for financial losses arising from the use of the service, except as required by law.
6.2. In case of technical issues, the service takes measures to resolve them.
6.3. The Executor may temporarily suspend the website for maintenance or improvements.
6.4. The Executor may freeze processing and hold funds until user identity verification is completed under AML/KYC procedures.
6.5. If there are inquiries from payment systems or government authorities regarding fraud, the Executor may suspend the order without specifying a timeframe and conduct additional verification.
7. Confidentiality
7.1. The service ensures the protection of personal data and uses it strictly in accordance with its Privacy Policy and AML/KYC requirements.
8. Changes to Terms
8.1. The Executor reserves the right to modify the terms of this Agreement. Updates are published on the website and take effect upon publication.
9. Disclaimer
9.1. The Executor may reject an order or refuse to enter into an agreement without explanation, regardless of the client’s identity, including cases related to AML/KYC verification results and Risk Score assessment.
